1. Scope and contact details
Value Add Network LLC ("VAN," "we," "us," or "our") provides commercial real estate education, mentorship, coaching, community access, digital resources, webinars, events and educational tools. This Privacy Policy describes personal information handling in connection with our websites, forms, communications and services. It does not itself constitute marketing consent or modify your product agreement.
Contact: info@valueaddnetwork.net; +1 (952) 444-6060; Value Add Network LLC, 5325 W 74th St, Suite 9, Edina, MN 55439 (mailing contact). Third-party websites and platforms have their own privacy practices; this policy covers information we process, not every independent use by those providers.
2. Information we collect
Information you provide may include your name, email, telephone number, professional role, application responses, real estate experience, goals, income ranges, booking details, purchases, support requests and communications. On enrollment, we may also receive contract and signature records, participation details and documents you submit for educational review. Submit only information you are authorized to disclose. Do not send Social Security numbers, bank credentials or sensitive financial documents through ordinary website forms or email; ask us for an appropriate submission method.
Payment providers process payment credentials under their own terms. We may receive transaction identifiers, payment status, purchased products and billing contact details. Do not submit card details through our application or contact forms.
Our websites and providers may receive IP addresses, browser and device information, referring pages, timestamps, page interactions and security logs. Subject to the applicable cookie choice, advertising tools may receive cookie identifiers, campaign parameters and interaction events. We retain consent choices and, where collected, the wording, time, source and contact details associated with communication consent.
We may receive information from booking, membership, payment, messaging and event platforms, communications with our team or referrals you authorize. If a session is recorded, we provide notice in advance and obtain permission where required by law.
3. Purposes of processing
We use information to respond to inquiries; review applications; deliver purchased resources and services; arrange sessions and events; administer accounts, contracts and payments; provide support; maintain security; investigate misuse; meet legal obligations; and establish or defend legal claims.
We may send educational content, invitations and offers by email, telephone or text, subject to applicable law and the permission required for that channel. A purchase, form submission, acceptance of these policies or cookie consent is not, by itself, consent to automated marketing calls or marketing text messages. Service communications and promotions are distinguished according to their content and purpose.
4. HighLevel and service providers
We use HighLevel (also called GoHighLevel, including LeadConnector services) to manage contacts, applications, forms, bookings, communications and customer records. Information submitted to us can be transferred to and stored in our HighLevel account, including contact details, responses, relevant transaction information and consent records. Authorized team members and providers supporting these functions may access necessary information for their work.
We may disclose necessary information to providers supporting hosting, customer relationship management, email and SMS delivery, telecommunications, payments, electronic signatures, membership access, video meetings, analytics and events. Providers may process information on our behalf under applicable contractual restrictions, or independently where their own services or legal duties require it. Review their notices when using them.
We do not sell or rent mobile telephone numbers or share mobile opt-in information or SMS consent with third parties or affiliates for their own marketing or promotional purposes. This restriction does not prevent disclosures to service providers helping deliver our messaging program, subject to appropriate restrictions, or disclosures required by law. Messaging consent does not authorize another business to market to you.
5. Email, calls and SMS choices
Email: use the unsubscribe link in a marketing email or contact info@valueaddnetwork.net. Commercial email opt-outs are honored within the period required by law, including within 10 business days where CAN-SPAM applies, without a fee or requiring account login. Necessary non-promotional messages about an existing purchase, account, security issue or legal obligation may continue.
Calls: ask the caller or contact us to stop marketing calls. Automated, prerecorded or artificial-voice marketing calls require separate prior express written consent where required by law, identifying VAN and the number to be called. Consent is not a condition of purchasing goods or services. Applicable calling-time and do-not-call restrictions apply.
SMS: after you opt in to the relevant VAN program, messages may include application or registration updates, reminders and service notices, or events, offers and promotions if you separately consent to marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance; you may also contact info@valueaddnetwork.net or +1 (952) 444-6060. Other reasonable revocation methods are accepted where required by law. Applicable revocations are honored as soon as practicable within the legally required period, including no later than 10 business days where that limit applies. A single non-promotional opt-out confirmation may be sent. Further messaging requires an appropriate new opt-in.
Withdrawal of marketing consent is not subject to a purchase penalty and does not cancel your product or membership. We may retain minimal suppression and consent records to respect your choice and document compliance. Notify us if your number changes or is reassigned. Delivery depends on carrier and network availability.
7. Other disclosures and participation
We may disclose information when reasonably necessary to comply with law or legal process, protect people or rights, prevent fraud or security incidents, or in connection with a merger, acquisition or asset transfer, subject to applicable safeguards. We may also disclose information at your direction or with your permission.
Information you post in group chats, share with participants or present in group sessions may be visible to others. We cannot control their independent actions. Do not share another person’s confidential information without authorization. Public use of testimonials, names, images or recordings is subject to relevant permission or agreement and applicable law; contact us to request removal from future marketing.
8. Retention and security
We retain information as reasonably necessary for the purposes described here, considering our relationship, service delivery, consent and suppression records, accounting and tax duties, limitation periods, disputes and security needs. Retention varies by record type. We may delete or de-identify information when no longer needed, subject to lawful exceptions and backup cycles.
We use reasonable administrative, technical and organizational safeguards appropriate to the information and risks. No transmission or storage system is completely secure; absolute security is not guaranteed. Protect your credentials and contact us about suspected unauthorized access.
9. Privacy rights and requests
Depending on your location and whether a law applies to our business, rights may include confirming processing; access, correction, deletion and portability; restriction or objection; withdrawal of consent; opting out of sale, sharing, targeted advertising or certain profiling; and information about recipients where required. Relevant laws may include Minnesota’s Consumer Data Privacy Act and California privacy laws. Statutory scope, verification and lawful exceptions apply; this notice does not imply every statute applies to VAN.
Email info@valueaddnetwork.net with the subject “Privacy request,” describe your request and provide enough information to locate your record. Do not send sensitive identification documents unless we request an appropriate verification method. Authorized agents may act where permitted. We verify identity and authority proportionately and respond within applicable deadlines, including generally 45 days under applicable US state laws, subject to lawful extensions with notice. If denied, reply with “Privacy appeal”; we will explain applicable review and regulator complaint options. We do not unlawfully discriminate against you for exercising privacy rights.
If European, UK or similar laws apply, processing relies, as appropriate, on contractual necessity, legal duties, consent or legitimate interests such as support and security, subject to your rights. You may complain to the competent supervisory authority. Information may be processed in the United States and other countries where providers operate, with different privacy laws; legally required transfer safeguards apply where relevant. Educational calculator outputs are not decisions made by VAN with legal or similarly significant effects on you.
10. Children and younger participants
Our general websites and purchasing services are intended for adults and are not directed to children under 13. We do not knowingly collect information from children under 13. Contact us if you believe this occurred so we can investigate and act appropriately. Expressly offered teen event participation requires a parent or legal guardian’s involvement and required permissions. Minors must not independently purchase services or submit sensitive financial information.
11. Policy updates
We may update this policy to reflect changes in services, practices or law. The revision date identifies the current version. Additional notice or fresh consent is provided where required for material changes. An update does not retroactively expand previously granted marketing consent or eliminate applicable rights.