1. Scope and agreement
These Terms of Service govern the websites and general services of Value Add Network LLC ("VAN," "we," "us," or "our"), including commercial real estate education, coaching, mentorship, communities, webinars, digital playbooks, tools and events. Read these Terms and our Privacy Policy before using the services.
Purchases and enrollments are governed by terms disclosed and accepted for the particular product. Where affirmative acceptance is required, it must be obtained at checkout, enrollment or through a signed agreement; merely visiting this page is not consent to marketing, recurring charges or a waiver of rights. A signed product agreement controls over conflicting general website terms for that product. Product-specific terms supplement these Terms only where properly disclosed and agreed. Website updates do not unilaterally change an existing signed agreement.
2. Eligibility and accounts
You must be at least 18 with legal capacity to purchase services or enter a contract. Expressly offered younger participation requires a parent or legal guardian to arrange and authorize it and comply with event rules. Provide accurate information and only contact details you control or are authorized to provide. Protect account credentials and notify us of unauthorized use. Individual access may not be shared unless your purchased plan expressly permits it.
3. Educational purpose and investment risks
Services provide general education and strategic feedback, not individualized legal, tax, accounting, lending, financial or investment advice. VAN is not a registered investment adviser or broker-dealer. Educational services are not an offer to sell or solicitation to buy securities, a lending commitment or a fiduciary or brokerage relationship. Consult independently qualified professionals before acting.
Deal reviews, templates, projections, buy boxes, case studies and examples require independent verification and diligence. Calculator outputs depend on assumptions and may omit taxes, costs, lender requirements, complex waterfalls or other material factors. They are illustrative, not valuations, underwriting approvals or predictions. Real estate investing can lose some or all capital. No income, returns, financing, transaction, partnership, deal availability or completion is guaranteed.
Testimonials are individual experiences and may include projected or unrealized figures; they do not establish typical results or promise similar outcomes. Any investment, co-GP arrangement, financing or transaction requires separate documents, eligibility and diligence. Education purchases do not grant an investment interest or entitlement to capital.
4. Program access and delivery
The purchased offer and applicable agreement define curriculum, access, sessions, admission and support. The supplied Apprentice, Elite Investor and Elite Partner mentorship agreements provide a one-year access term beginning when access opens, with no automatic renewal. Your executed agreement determines specific benefits and dates; these Terms do not expand those benefits.
For those agreements, onboarding explains booking and submission procedures. Sessions you elect to miss count as used as stated in your agreement; sessions VAN cancels are made up live, with access extended if needed. Material changes to contracted benefits are handled under the agreement and law, not a general right to remove paid services. Third-party outages may affect availability; contact us about delivery problems.
5. Prices, payments and renewals
Checkout or your signed agreement states the price, currency, applicable taxes, payment schedule and included services before payment. Designated third-party providers process payments. An expressly agreed installment arrangement is a payment schedule, not necessarily a cancel-any-time subscription. These Terms alone do not authorize recurring charges or automatic renewal; those require separately disclosed terms and affirmative authorization.
Discounts, credits and referral benefits apply as stated in the specific offer or agreement. They do not create guaranteed income or authorize securities solicitation. Contact us about billing errors. Lawful payment disputes and mandatory consumer protections remain available.
6. Refunds and cancellations
Apprentice, Elite Investor and Elite Partner mentorship: under the supplied agreements, a full refund may be requested for any reason within 30 calendar days after the Effective Date (when both parties sign), no questions asked. Email info@valueaddnetwork.net within that period. On refund, access closes. After 30 days, payments are non-refundable except as required by law or your executed agreement. This period runs from the Effective Date, not automatically from the first login or session.
Other memberships, digital playbooks, webinars, event tickets and services: refund eligibility, cancellation, rescheduling and transfer rights follow product-specific terms clearly disclosed and agreed before purchase and applicable law. These Terms do not impose an undisclosed blanket “all sales final” rule or extend the mentorship guarantee to every product. If no specific policy was disclosed, contact info@valueaddnetwork.net; statutory rights and remedies are preserved.
Mandatory withdrawal or cancellation rights remain available unless a lawful exception applies. Immediate digital delivery alone does not waive a statutory withdrawal right; required express consent and acknowledgment must be obtained separately. Refund administration follows the agreement, law and payment provider process.
7. Events, masterminds and travel
Dates, admission levels, included activities and guest or age conditions are stated in the relevant offer. Travel, lodging and incidental costs are your responsibility unless expressly included. Admission through a mentorship tier does not itself include transportation or lodging.
For material event changes, postponement or cancellation, we communicate available options consistent with purchase terms and law. These Terms do not impose an undisclosed refund restriction or waive non-delivery remedies. Follow reasonable venue and safety requirements. Recordings, photography and publicity use are subject to notice, relevant permission and law. Contact us about privacy or accessibility needs before attendance.
8. Intellectual property and submissions
VAN and its licensors retain rights in courses, recordings, playbooks and other protected materials. Purchase grants a limited, non-exclusive, non-transferable license for authorized use and the applicable access period. Business templates may be adapted for your own business where permitted by the product license; paid materials may not be resold, publicly distributed, sublicensed or shared without written permission.
You retain ownership of submitted content and authorize necessary use and sharing to deliver your requested review or service. You must have authority to disclose it. Submitting content does not automatically grant a perpetual public marketing license. Public testimonial, name and image use follows relevant permission or your executed agreement. Contact us in writing to request removal from future marketing, subject to law and practical limitations for material already distributed.
9. Conduct and confidentiality
Treat participants and staff respectfully. Do not harass, discriminate, impersonate, infringe rights, disclose confidential information without permission, attempt unauthorized system access or use communities for spam or unauthorized solicitation. Independently verify third-party claims and opportunities. Member conduct and representations are not guaranteed.
Protect information shared in non-public sessions. Nothing here prevents professional advice, honest reviews, reporting unlawful conduct, cooperating with regulators or legally protected disclosures. Additional non-solicitation or non-circumvention obligations arise only from a separately applicable agreement, not merely visiting the website.
10. Email, telephone and SMS terms
VAN may contact you about inquiries, bookings, purchases and services through the channels you provide, subject to law. Promotions and automated, prerecorded or artificial-voice marketing calls or texts require applicable permission; these Terms do not replace separate legally required consent. Marketing consent is not a condition of purchase.
After opting in, your selected VAN text program may include application or registration updates, reminders, program communications and, with appropriate marketing consent, events, offers and promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact info@valueaddnetwork.net / +1 (952) 444-6060. Reasonable alternative revocation methods are honored where required. Applicable revocations are processed as soon as practicable within the legal deadline, including no later than 10 business days where applicable. A single non-promotional confirmation may follow an opt-out; further messaging requires an appropriate new opt-in.
You must be the subscriber or authorized user of the number and notify us of number changes. Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed; messaging is not an emergency service. Unsubscribe from marketing email using its link; ask the caller or contact us to stop marketing calls. Our Privacy Policy explains HighLevel processing and messaging-information restrictions.
11. Suspension and termination
Unlawful or harmful use may be restricted proportionately. Under the supplied mentorship agreements, VAN explains a payment or conduct issue and provides 10 days to cure before pausing access; serious safety, fraud or privacy issues may require immediate action. Refunds and any fair, itemized balance follow the agreement and law. Termination does not authorize unlawful retention of payments or cancellation of valid refund claims.
12. Disclaimers and liability
To the extent lawful and subject to express contractual promises, general website information and tools are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose or non-infringement. Error-free, uninterrupted third-party service is not warranted. This does not disclaim promised delivery, valid refund guarantees or mandatory warranties.
To the extent permitted by law and where these Terms are validly agreed, VAN is not liable for indirect, incidental, consequential, special or punitive losses from use of services. Aggregate liability relating to a paid service is limited to fees you paid for that service unless your signed agreement or law provides otherwise. Limits do not apply to refunds owed, fraud, gross negligence, willful misconduct, liability that cannot lawfully be limited or non-waivable consumer rights. No provision bars an otherwise available mandatory statutory remedy.
13. Governing law and disputes
Subject to mandatory law and your agreement, Minnesota law governs without depriving you of mandatory protections in your jurisdiction. Send concerns to info@valueaddnetwork.net so we can attempt written resolution for 30 days. This does not prevent urgent relief, protecting a legal deadline or complaints to authorities.
If unresolved, either party may bring a claim in a court with jurisdiction, including small claims where available. These general Terms do not impose binding arbitration, a jury waiver or a class-action waiver. Separate dispute provisions remain subject to the agreement and law.
14. Changes and notices
Website Terms may be revised prospectively, with a revision date and notice or assent where required. Material changes do not retroactively alter a paid order or signed agreement; agreement changes require applicable written agreement of the parties. Unenforceable provisions leave the remainder effective only to the extent lawful. Failure to enforce a provision does not waive future enforcement. Electronic signatures are valid where permitted.
Questions, support, refunds and notices: info@valueaddnetwork.net; +1 (952) 444-6060; Value Add Network LLC, 5325 W 74th St, Suite 9, Edina, MN 55439 (mailing contact). Your signed agreement may identify a different notice address; follow its contractual notice requirements.